Warranty Policy

Before you return your batteries.
Please consider certain things when dealing with alarm systems, UPS systems, wheelchairs, scooters and other battery operated devices or applications that require batteries. Below are a few suggestions that customer would be responsible for analyzing first which may eliminate an existing problem you may have before returning batteries to Atlantic Battery Inc.

Above questions are some common problems known to make one think there is a battery problem. If all the sugestions above check out, then customer would have to determine which battery or batteries are defective. Send us back the batteries for full refund or replacement. If batteries are in fact defective, Atlantic Battey Inc. will refund full amount of batteries including shipping costs, or ship you new batteries at the expense of Atlantic Battey Inc. If batteries are not defective, the customer will be responsible for all shipping costs when shipped back to Atlantic battery Inc. and then back to customer. Note: If customer ships batteries back to Atlantic Battery Inc. we advise the customer to pack them well, so as not to result in any damage to battery or batteries due to the usual rough handling of shippers. Any merchandise that is returned to Atlantic Battery Inc. by customer and is damaged during the shipping process to Atlantic battery Inc. will void any warranty issued from Atlantic Battery Inc. Customer would be responsible to contact shipping company to make your own personal claim of the damaged merchandise! Atlantic Battery Inc. will not be held liable for any damage in returned merchandise such as cracked battery case or damaged terminals or posts, or any other abuse such as over-charging or batteries that were installed or un-installed improperly.
Our suggestion is that if customer insists that there is in fact a battery problem, you may want to get a professional opinion to determine exactly which battery or batteries are defective before you return them to Atlantic Battery Inc. This will be more cost effective for customer. Atlantic battery Inc. will not be held liable for any expense incurred for batteries shipped back that "do not" have any manufacturers defect. We would want to eliminate any un-necessarty cost to our customer as well as to Atlantic Battery Inc.
Return Policy.
If customer is not completely satisfied with product, or the wrong item was shipped, please return in re-salable condition within 10 days of invoice and Atlantic Battery will issue a full refund of merchandise excluding shipping costs. If shipment was damaged on initial shipping from Atlantic Battery Inc., please notify us immedieately so claim can be filed. If Customer placed an order with Atlantic battery Inc. and shipment is refused by customer, and battery is returned in re-salable condition there will be a 20% restocking fee of total invoice amount, and an additional $5.00 handling fee will be deducted.
We thank you for your cooperation. Please call us if you have any further question.

Sincerely,
Customer Service
Atlantic Battery Inc.

Since 1987

Miami, FL

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BATTERIES

Since 1987

Miami, FL

Toll Free 800 514-4584

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